Some customers are obtaining significantly annoyed with the Apple TELEVISION app as they are paying money to get or rent out films from the shop, just to find that when they most likely to play the content, there is no audio in any way.
This appears to be taking place across platforms where Apple supplies the TELEVISION application, consisting of on tvOS, clever Televisions, and third-party streaming sticks like Roku.
9to5Mac began receiving reports of this at the start of July, however have actually been not able to discover a pattern to diagnose the underlying cause. Obviously, it isn’t taking place to everybody that leases something from Apple.
Nonetheless, there suffice reports of this cropping up in our inboxes as well as on Twitter that we are pretty certain there is a systemic problem at play, not just isolated events. There is some usual issue where– sometimes– acquired Apple TELEVISION app content has missing noise.
Simply guessing, there might be a DRM copy security insect somewhere in the chain such that the TELEVISION application rejects to decipher the soundtrack for individuals, although they are doing so legitimately.
To make issues worse, consumers are having blended results when speaking to Apple Assistance about the issues. Relatively, Apple Assistance can not deal with the concern and serve a fresh duplicate of the movie with songs intact– rather they appear to simply offer reimbursement to any person that submits a problem on this issue.
However, not every person is getting reimbursed either. 9to5Mac spoke with a couple of affected consumers where Apple Support was unhelpful (perhaps not comprehending the real problem) and also would certainly not provide a refund– simply leaving them out of pocket.
Attempting to enjoy the cleanup on Apple TV as well as it’s actually no
audio on the movie– Jennie 4rm the Block(@TERRIfic_IsShe) August 1, 2021
@AppleTV there’s no noise on my rented out film and now it won’t play at all!
— Charlee Waynne (@CharleeWaynne) August 1, 2021
@apple non of your appletv flicks working guy hitman wifes body guard without any noise
— shaunbless (@shaunbless) July 31, 2021
Leased a film from @AppleTV and also per the stat quo: no sound. As well as they wonder why we bootleg shit– Dolla DP (@Dolla_DP) July 22, 2021
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